Deep Breath

Today seemed to be starting off pretty well. Had a great night, got some good sleep and was feeling good this morning... I get to work and it all falls apart.

I had set up an warranty replacement rear bumper for a end user, got all the approvals I needed so we didn't have to pay to ship the defective piece back to us and I could just send out the new bumper. Everything was going groovy. I had all the pictures I needed so we could get credit from the factory who built it, Jeff and Scott(the company President and Engineer, respectively) were working on it. Then Jeff notices a screw up on my part. I put the wrong goddamn part number on the form. The correct description, but the wrong part number and of course the warehouse guys don't look at the descriptions, only the part numbers, so they shipped the bumper associated with the part number to Ohio. $111 to ship this goddamn bumper to Ohio and I put the wrong goddamn part number down. FML. The guys out back ship A LOT of products, so we really can't expect them to pay attention to the descriptions. I should have put the right part number in. I even put the wrong part number in two freaking places on the form. TWO PLACES. Right now I am a massive ball of emotions; Frustration, embarrassment, shame, anger, confusion and others that I can't even name. How did I do that? I know these part numbers inside and out.

No one is mad at me and I'm not going to get in trouble but it was such a brain dead mistake; I feel like I've shot myself in the foot and it's my own fault. The shipment is getting turned around before it gets to the consumer, the consumer is an understanding soul and is not upset about the delay but I can't even truly describe how I feel right now. I pride myself on doing my job well. Yes, I am human but I don't make mistakes in my job, at least not to this magnitude.

To top it all off, I am absolutely buried with work to do sitting on my desk, not to mention the countless things in the warehouse and on the company Jeeps that I have to do.

Time to take a huge deep breath, regroup, dig deep and go to battle with my head held high.